Parties and Acceptance of Terms
Who These Terms Apply To
These Terms constitute a legally binding agreement between you (the customer, pilgrim, or website user) and Divine Mantra Private Limited, operating as Trip To Temples through kailashmansarovaryatra.in. By accessing the website, registering for a batch, paying a deposit, or joining any pilgrimage we operate, you confirm that you have read, understood, and agree to be bound by these Terms.
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Legal Entity
Divine Mantra Private Limited
201, JOP Plaza, Sector 18
Noida – 201301, UP, India
Brand: Trip To Temples
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Contact
Phone: +91-8510007751
NRI Helpline: +91-9871144976
Email: info@kailashmansarovaryatra.in
Website: kailashmansarovaryatra.in
These Terms are published in compliance with the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Information Technology Act, 2000; and applicable Tourism Act and state tourism regulations.
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Binding Agreement
Your booking deposit payment constitutes your acceptance of these Terms in full. If you do not agree with any part of these Terms, please contact us at info@kailashmansarovaryatra.in before making payment.
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Services Provided
What Trip To Temples Provides
Divine Mantra Private Limited, operating as Trip To Temples, provides the following services. We act as a tour organiser and direct service provider for certain elements, and as a facilitator on your behalf for government-controlled processes.
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Pilgrimage Tours
Organised pilgrimage tours to Kailash Mansarovar (via helicopter, overland and aerial darshan routes), Adi Kailash, Om Parvat and Manimahesh.
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Visa & Permit Facilitation
Chinese Group Visa application facilitation and Tibet Travel Permit (TTP) processing as a licensed facilitator. Final approval rests entirely with Chinese authorities.
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Accommodation & Transport
Hotels, guesthouses, meals, local transport, guide services, and Pandit Ji services as specified in each package's inclusions list.
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Inner-Line Permits
Facilitation of inner-line permits for Adi Kailash routes in coordination with the Uttarakhand Administration. Subject to government approval.
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Subsidy Documentation
Assistance in preparing documentation for state government subsidy applications as a courtesy service to every eligible pilgrim.
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Pre-Departure Advisory
Medical guidance, fitness preparation advice, packing guidance, and comprehensive pre-departure briefings for all booked pilgrims.
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Facilitator vs. Direct Provider
For certain elements of the journey — including flights, helicopter charters, border crossing procedures, and government-controlled permit decisions — we act as a facilitator on your behalf and are not the direct service provider. The liability provisions in these Terms reflect this distinction.
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Booking Process and Confirmation
How Your Booking is Confirmed
A seat in a Yatra batch is only confirmed once all three conditions below are met. An enquiry, phone call, or WhatsApp message alone does not constitute a confirmed booking.
1
Deposit received: The full registration deposit is received and cleared in our designated bank account.
2
Documents submitted: All required documents — passport, photographs, Aadhaar, medical certificate, and completed application forms — are submitted.
3
Written confirmation issued: A written confirmation from Divine Mantra Private Limited is received by you by email or WhatsApp.
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Document Submission Deadline
All documents must be submitted within 7 days of deposit payment and at least 45–60 days before departure. Failure to meet this deadline may result in forfeiture of your booking and deposit.
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Seat Allocation
Seats are allocated on a first-come, first-served basis based on deposit receipt. A seat is not guaranteed until the deposit is received and cleared in our account.
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Pricing, GST and Payment Terms
Prices, Taxes & Payment Schedule
All prices are quoted in Indian Rupees (₹) per person on twin-sharing basis unless stated otherwise. Prices are exclusive of 5% GST unless explicitly stated. A GST invoice will be issued upon request.
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Payment Schedule
Registration deposit: Payable at time of booking (as specified per package).
Balance payment: Due at least 45 days before departure. Failure to pay by the due date results in automatic cancellation and forfeiture of deposit.
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Accepted Payment Methods
NEFT/RTGS bank transfer, UPI, cheque (subject to clearance), and online payment gateway. Cash payments are not accepted for amounts above ₹2,000 in compliance with the Income Tax Act.
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Circumstances That May Cause a Price Revision After Confirmation
Prices are locked at booking confirmation. However, prior notice will be given if a revision becomes necessary due to: (1) changes in government taxes or Yatra levies; (2) changes in Chinese visa or permit fees imposed by the Government of China; or (3) helicopter charter surcharges arising from fuel price increases exceeding 10% of prevailing rates at time of booking.
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No-Cost EMI
No-Cost EMI is available through select payment partners. EMI availability is subject to the payment partner's terms and eligibility criteria. Divine Mantra Private Limited is not the EMI provider and is not responsible for EMI approval decisions.
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Cancellation and Refund Policy
Cancellations, Refunds & What Is Not Refundable
The registration deposit is non-refundable under all circumstances, including medical reasons, visa rejection, or inability to travel. The following refund schedule applies to the balance amount paid.
| Cancellation Period Before Departure | Refund Amount |
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| More than 60 days | 75% of total package cost (deposit non-refundable) |
| 45–60 days | 50% of total package cost |
| 30–45 days | 25% of total package cost |
| Less than 30 days | No refund |
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Visa or Permit Rejection
If the Chinese Group Visa or Tibet Travel Permit is rejected despite submission of correct and complete documents, we will offer either: (a) a full credit note valid for 24 months on any future batch, or (b) a refund of 75% of the package cost (excluding the non-refundable deposit and visa processing fees already incurred).
Options Provided
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Medical Unfit at Check Post
If a pilgrim is declared medically unfit at the mandatory government medical examination point (Dharchula or Nepalgunj), refunds are governed by the cancellation policy applicable on the date of the examination. No special exception is made for medical unfitness.
Policy Applies
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Cancellation by the Company
We reserve the right to cancel a batch due to: Tibet border closure, natural disasters, force majeure, insufficient registrations, government orders, war, civil unrest, or pandemic restrictions. In such cases, we will offer a full credit note or full refund of amounts paid (excluding non-recoverable third-party costs) within 30 working days.
Full Refund or Credit Offered
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Refund Processing Timeline
All approved refunds are processed to the original payment source within 15–30 working days of refund approval. Bank transfer charges, if any, are borne by the customer. GST paid on cancelled bookings will be refunded only if we are able to claim the corresponding Input Tax Credit reversal under applicable GST rules.
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Itinerary Changes
When Itineraries May Change
Published itineraries are based on the best available information. The actual journey may vary due to factors beyond our control. Pilgrim safety and welfare is our primary consideration in making any change.
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Reasons for Variation
Weather conditions, road closures, landslides, permit delays, Chinese authority instructions, helicopter operational constraints, or other circumstances beyond our reasonable control.
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Our Right to Substitute
We reserve the right to alter, modify, or substitute any accommodation, transport, route, or activity as necessary. No compensation is payable for variations caused by factors beyond our reasonable control.
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Critical Components
If the Kailash Parikrama or Mansarovar holy dip cannot be completed due to weather, permit, or government restrictions, we will endeavour to offer an equivalent alternative. No refund is payable for components that cannot be completed due to such restrictions.
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Communication
All significant itinerary changes will be communicated to you as early as possible by WhatsApp or email. Our Tour Manager will brief the group on-ground for day-of changes.
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Medical Fitness and Health Responsibilities
Your Health Responsibilities
The Kailash Mansarovar Yatra reaches altitudes of up to 5,630 metres. The following medical requirements and responsibilities are mandatory for all pilgrims.
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Age Eligibility
All pilgrims must be between 18 and 70 years of age as of the date of departure. Pilgrims below 18 or above 70 are not eligible for Kailash Mansarovar Yatra packages. Age limits for Adi Kailash packages are governed by Uttarakhand Administration guidelines (currently 10–70 years).
Mandatory
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Medical Fitness Certificate
All pilgrims must be medically fit for high-altitude travel and must submit a medical fitness certificate from a registered MBBS doctor prior to departure. By booking, you confirm that you have not withheld any material information about your health.
Mandatory
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Travel & Medical Insurance
You are solely responsible for obtaining appropriate travel and medical insurance including coverage for high-altitude trekking, helicopter evacuation, and medical repatriation before departure. We do not provide insurance and strongly recommend a comprehensive international policy.
Your Responsibility
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Removal from Group on Medical Grounds
If our Tour Manager or medical staff determines that a pilgrim is unfit to continue the journey at any point, we reserve the right to arrange the pilgrim's return at their own cost and without refund of the unused portion of the package.
Important
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Emergency Equipment Provided
We carry emergency oxygen cylinders, pulse oximeters and first-aid kits for group use throughout the journey. These are emergency facilities and do not substitute for individual travel insurance or personal medical preparation.
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Passport, Visa and Permit Responsibilities
Documents, Permits & Your Obligations
Getting to Kailash requires three separate permits beyond your passport. Certain responsibilities in this process rest entirely with you — please read this section carefully before booking.
Passport Validity
6 Months + 3 Blank Pages
Your passport must be valid for at least 6 months beyond your return date and must have at least 3 blank pages available. You are solely responsible for this.
Chinese Group Visa
We Facilitate — They Decide
We facilitate Chinese Group Visa applications as a licensed service provider. The final decision on approval rests entirely with the Chinese Embassy. We do not guarantee approval.
Tibet Travel Permit
Tibet Tourism Bureau
Required even if you hold a valid Chinese visa. We process this on your behalf. Final approval rests with the Tibet Tourism Bureau. Processing takes 20–30 working days.
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Tibet Autonomous Region — Your Compliance Obligations
You must comply with all regulations of the Tibet Autonomous Region including restrictions on photography, prohibited content on electronic devices, and conduct at the border crossing. Any confiscation, detention, fine or penalty arising from violation of these regulations is your sole responsibility. We strongly advise removing all politically sensitive content from all devices before entering Tibet.
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Behaviour, Conduct and Code of Conduct
The Pilgrim Code of Conduct
The Kailash Yatra is a sacred journey. All pilgrims are expected to conduct themselves with respect for the sacred nature of the destinations, fellow pilgrims, our staff and local communities.
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Respectful Conduct
Respect for sacred sites, fellow pilgrims, our staff and local Tibetan and Nepalese communities is expected throughout the journey without exception.
Expected at All Times
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Alcohol Prohibition
Alcohol consumption is strictly prohibited during the Kailash and Adi Kailash Yatra portions of the journey. Violation of this rule is grounds for immediate removal from the group without refund.
Strictly Prohibited
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Compliance with Authorities
Pilgrims must comply with all instructions from our Tour Manager, Tibetan guide and Indian government officials at all times, particularly at immigration and permit check points.
Mandatory
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Right to Remove
We reserve the right to remove any pilgrim from the group at any time if their behaviour endangers themselves or others, disrupts the group, or violates local laws or the sanctity of sacred sites. No refund will be provided in such circumstances.
Company Right Reserved
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Liability and Limitation of Liability
The Risks You Accept & Our Liability Limits
The Kailash Mansarovar Yatra involves travel to extreme high-altitude locations with inherent risks. By booking, you voluntarily acknowledge and assume these risks. Our liability is limited as described below.
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Assumption of Risk
By booking and participating, you voluntarily assume all risks inherent in high-altitude pilgrimage travel — including altitude sickness, adverse weather, difficult terrain, medical emergencies, helicopter incidents, road accidents, and natural disasters — and acknowledge that such risks cannot be entirely eliminated.
| We Are NOT Liable For |
Reason |
| Death, injury, or illness from high-altitude conditions |
Inherent risk assumed by pilgrim |
| Loss or damage to personal property or baggage |
Personal responsibility and travel insurance |
| Delays or cancellations caused by weather, government action, or force majeure |
Beyond our reasonable control |
| Actions or omissions of third-party providers (airlines, helicopter operators, local hotels in Tibet and Nepal) |
We are a facilitator, not the direct provider |
| Visa or permit rejection by Chinese or Indian authorities |
Government decision outside our control |
| Consequences of a pilgrim's failure to disclose a material health condition |
Sole responsibility of the pilgrim |
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Maximum Liability Cap
To the maximum extent permitted by Indian law, Divine Mantra Private Limited's liability for any claim arising from a booking shall be limited to the total amount paid by you for the package, excluding non-recoverable third-party costs already incurred. Nothing in these Terms excludes liability for death or personal injury caused by our proven negligence, or for fraud, or any liability that cannot be excluded under the Consumer Protection Act, 2019.
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Force Majeure & Other Terms
Events Beyond Our Control
We shall not be in breach of these Terms and shall not be liable for any failure or delay in performance arising directly or indirectly from circumstances beyond our reasonable control.
Force Majeure Events
Beyond Our Control
Acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government orders, border closures, aviation or helicopter failures, strikes, or any Chinese or Indian government decision affecting Yatra access.
Intellectual Property
Copyright & Trademark
All content on kailashmansarovaryatra.in is the intellectual property of Divine Mantra Private Limited under the Copyright Act, 1957. No commercial use without prior written consent.
Subsidy Assistance
Courtesy Service Only
Subsidy amounts and disbursement are entirely at state government discretion. We do not guarantee subsidy approval. Our assistance does not constitute legal or financial advice.
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Our Commitment in Force Majeure Situations
In the event of force majeure, we will make reasonable efforts to provide an alternative experience or to arrange an orderly return of pilgrims already on the journey. Commercial decisions about future batches will be communicated transparently and promptly to all booked pilgrims.
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Complaints, Disputes & Governing Law
Resolving Complaints & Legal Jurisdiction
Any complaint about our services should first be addressed to us in writing. We will acknowledge your complaint within 5 working days and endeavour to resolve it within 30 working days.
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Internal Grievance — First Step
Write to: info@kailashmansarovaryatra.in
or by post to our registered address at 201, JOP Plaza, Sector 18, Noida – 201301, UP.
Response: within 5 working days.
Resolution target: within 30 working days.
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Governing Law & Jurisdiction
These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India. For commercial disputes, parties may opt for arbitration under the Arbitration and Conciliation Act, 1996 with the seat at Noida.
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Consumer Forum — If Your Complaint Is Not Resolved
If your complaint is not resolved satisfactorily, you may approach the appropriate Consumer Disputes Redressal Forum: District Commission, Gautam Buddh Nagar (claims up to ₹50 lakhs) · State Commission, Uttar Pradesh (₹50 lakhs to ₹2 crores) · National Commission (NCDRC) (above ₹2 crores).
ॐ नमः शिवाय
These Terms, together with our Privacy Policy and the specific package inclusions communicated at the time of booking, constitute the entire agreement between you and Divine Mantra Private Limited. They were last updated on 1 May 2026 and supersede all prior communications or agreements.
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